1. What is Brand Mandir’s Shipping Policy?
Please find our Shipping Policy here.
2. What does different Order Status Mean?
Pending – For unsuccessful payment transaction.
Processing – For Successful payment transaction and the order yet to ship.
Shipped – For the order shipped from Brand Mandir’s warehouse.
Cancelled – For cancelled orders.
3. How do I check the status of My Order-
You can check the status of the Order by logging into your account on Brand Mandir website. My account>My Orders>Track the Order. If you have any queries in this regard, you can contact our customer care desk through email/phone.
4. Where do we ship, and what are the shipping charges?
We ship across India for what so ever product(s), you have purchased for free of cost.
For International shipping, based on the amount of purchase, delivery location, the weight of the package, the shipping charges will be added accordingly (Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer.).
5. Are the prices on the website inclusive or exclusive of taxes?
Yes. All the product prices displayed on the website are inclusive of taxes.
6. What are the modes of Payments accepted while Placing an Order?
We accept Debit Cards, Credit Cards & Net banking.
7. How Do I Reach Brand Mandir’s Customer Care?
The customers can contact us at +91-9676007766 or write to us at email@example.com from Mon-Sat between 10:00 A.M. to 8:00 P.M. IST. We will be happy to assist you in every way possible.
8. How can I order a product, that is mentioned as sold out on Brand Mandir Website?
Only exclusive products will be displayed on Brand Mandir website. We might have only quantity each. Once a product is marked as sold-out, you may not get the same product again. But upon request, we might get a similar one.
9. I Would Like Some Assistance in Choosing the Products. What Are My Options?
The customers can contact us at +91-9676007766 or write to us at firstname.lastname@example.org from Mon-Sat between 10:00 A.M. to 8:00 P.M. IST. International customers can schedule a one-on-one video call to view the products by signing up for an appointment here. We will be happy in assisting our customers in choosing their desired products from Brand Mandir website.