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Cancellation and Return Policy

The below-detailed Cancellation and Return policies will apply to any products sold on brandmandir.com.

Return Policy

1.Brand Mandir allows the Return of the product(s),only if they are DAMAGED or DEFECTIVE.

2.The customers are requested to raise the Return request within 24-48 hours from the day of receiving the product(s) by contacting our customer care department through an e-mail/phone.

3.In order to return the product, customers are requested to contact customer support team only. Placing the return request from the website is not allowed and accepted.

4.Customers are requested to return the products once return request is approved and return parcel should be delivered to the company address within 7 working days. The return of the product will not be accepted after this time-frame. Our designation address is mentioned below

Address:
Brand Mandir,G Ram Reddy Marg, Rd 56.
Jubilee Hills, Hyderabad,Telangana, India.Pin code: 500033

 

5.The product(s), the customer want to return, must be in saleable condition, original folds and packaging should be retained. The returnable products must be in unused and undamaged condition, the price and product tags should also be intact. If product is not reached the above conditions, we won’t accept return.

6.If the Customer decides to send us an e-mail, it must contain the comprehensive details of the defects/complaints of the product delivered to you. Please note that Brand Mandir’s QC team will examine the returned products for all such defects/variations, based on the Customer’s e-mails.

7.When the customer has decided to either return or exchange the bought products, proof of purchase such as shipping invoice or a gift receipt should be included in the package, while sending it to us.

8.In any case parcel is tore or opened while delivering by the courier partner please don’t accept that kind of parcels if it is accepted by the customer, we are not responsible for that product or parcel

9.The damaged caused due to improper product care and usage are considered as invalid according to our policies.

10.The products that are requested for exchange/return will be thoroughly inspected by our quality check team before deciding for the further proceedings.

11.The customers should raise the request by contacting our customer care department on +91-7337337000 or write to us at [email protected], describing the issue of the product along with an image of the product

12.The Customer Should mention his/her name, order number and mobile number, on the top of the packaging in which the product is couriered by the earlier mentioned procedure. Customers should ensure that the original receipt/invoice is included with the product when sending it to us.

13.If Customer is sending the product intended to be returned by post, returns should only be sent through a company designated carrier.

14.If the Customer has any questions in this regard, they can contact us at +91-7337337000 or write to us at [email protected].

15.On receipt of the product from the Customer in the above-mentioned process, we will have sole discretion to decide whether to issue a credit note/voucher, which can be redeemed against your future purchases on our Brand Mandir Website, or to offer other product (which can be equal or lesser in price, compared to that of the bought and intended to return, product) of our customer’s wish while exchange, or we can also dismiss the return.

16.The customer has to pay the courier charges while returning/exchanging the product. We will be taking the sole responsibility in paying these courier charges, if the mistake is at our end, the courier charges will be returned to the customer through credit note/voucher. (courier not to pay or pay) – which includes the pick policies and charges.

17.On receipt of the product in the manner described above, if we find out in our sole discretion that the product is ineligible for return, we will contact such Customer through their registered email-ID or phone number with further instructions. In case, Brand Mandir decides in this regard to return the product to such Customer, then such Customer shall bear and pay for such courier charges.

NOTE:If you find any issues with the product like (Damage, color shade, length issue, Etc.) please initiate a return request within 24-48 hours of receiving it. Also, please make sure you record a clear video of the item unboxing, as this can help us manage your return request more efficiently

Damaged/Defective Product(s)

The Brand Mandir’s customers, who have purchased from our online store are kindly requested to not accept any packages, if arrived in an unsealed condition, or if any damage has shown up in the package. The customers are requested to contact our customer support desk and report the same immediately.

Once our designated QC team thoroughly inspects the products that are returned for having a damage/defect, we will issue the customers either with a credit note or exchange of the product.

The return (or) exchange of the damaged/ defective product(s) delivered to the customer(s) will only be accepted, if they are in the original condition with original folds and price tags.

If the damaged (or) the defective product is not with the original folds, it will not be eligible for return(or) exchange.

Product Specification(s) on the Brand Mandir Website

The product specifications and details (colour, weight, size, embellishments, handwork) that are mentioned on the Brand Mandir website are not the exact values but only the approximate values. Any return request that is raised based on these attributes will not be accepted.

The customers who are preferring to buy the items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments tend to come off, easily, even with the best of handling and care, which is an unavoidable problem. So, before ordering such item(s) please understand and make a point of these things.

The description mentioned along with the products on our website is left to the creativity of content writers. Any purchased product(s) requested for return/exchange based on these will not be considered.

The customers are requested to understand that there might be a slight colour variation in the colour, which occurs due to various reasons while placing the order from our website. Nevertheless, we strive to furnish the exact colour of the products on your computer’s screen. The variations usually show up because of the variations in the resolutions, monitors, browsers used, operating system, etc.

The garments usually tend to reflect in different shades under different lights, which is why the variation in the shade of colour tend to occur in the images on the website and is considered normal.

If the customer(s) feel to check the product(s) before the purchase, then Call (or) Whatsapp us on +91-7337337000

Order Cancellation

The customers will not have an option to cancel any order placed from our website, once it is either processed or approved by our team.

If there are any technical/stock issues for a placed order, BRAND MANDIR has the right to the Cancel the order without any notification and will refund the full amount to the customer within 7 working days.

If a customer cancels an order before the order has been shipped, BRAND MANDIR may accept the order cancellation and refund the amount to the buyer within a reasonable period. In such cases, the order amount will be refunded but with any transaction fee charged by the Bank deducted. Please note that BRAND MANDIR may not be able to cancel orders that are already shipped or in transit.

If the order is approved, by the time the cancellation request is raised by the customer, then the requested request will not be processed.

Procedure for Refunding

We hold the sole right to decide the form of the refund, which can be either be a credit note or else the opportunity to exchange. Once this is confirmed, the same will be updated to the customer.

Once the received product, which is requested for return aligns with our exchange policy, we may accomplish the Customer’s refund processing within 7(Seven) working days from the receipt of product from the Customer in this regard.

To know the status of the refund, the customer(s) can either call us or email us, to our customer support desk. We will promptly respond to all our customers and their concerns and queries in any regard.

Dispute Resolution

For any disputes/concerns/queries regarding the returns/cancellations/refunds/exchange, which are pertained under this policy, the customers are requested to email us at [email protected]. Irrespective of the type of the dispute, our decision will be the final verdict.

This dispute resolution policy shall be governed by and interpreted and construed by the laws of India (Indian IT ACT 2002). The Customers are hereby subjected to Hyderabad jurisdiction of Telangana, India.

For any queries/concerns regarding this policy, customers can either email/call us. We will be happy to assist in clearing every query of yours.